Frequently Asked Questions
General questions
| Q1: | How can I obtain a quotation? |
|---|---|
| Q2: | How many days in advance should I reserve the vehicle? |
| Q3: | Do you accept last-minute booking for a trip leaving tomorrow? |
Q1: How can I obtain a quotation?
You can forward us the details of your trip via fax, email or using the contact us form. Once we receive the trip details, we will reply you via email with the price and availability. In addition, information on the payment terms and cancellation policy will be provided to you before you make the purchase. It takes on average 1-2 working days for us to reply you with our quote.
Q2: How many days in advance should I reserve the vehicle?
To ensure availability, we recommend at least one week before the start of the trip. However if your trip falls during the peak travel season, we recommend placing your reservation 2~4 weeks in advance as bookings start to fill up very quickly.
Q3: Do you accept last-minute booking for a trip leaving tomorrow?
We accept last-minute booking as long as we are able to find available driver for the assignment.
Q4: What is included in the price and when do I make the payment?
All prices quoted on our website are inclusive of Government tax. When we provide you with our quote, we will provide a detailed breakdown of the price and its total price so that you need not pay anything extra during the trip.
You will be required to make deposit payment within 3 days after booking is made. Payment in full will be required before the commencement of the trip. Failure to make payment will result in losing of the availability. Payment can be made through the bank or using credit card. When making payment through the bank, please ensure that you cover for all the bank fees so that we receive the full amount stated in the invoice.
Q5: Is tipping included in the fare?
Tipping is not necessary and is not a custom in Japan. However should you wish to tip the driver for providing good service, you can certainly tip at your own will.
Q6: Do you accept cash payment as I am not comfortable in paying using credit card?
Yes, cash payment is accepted at our office. And if you are planning to make cash payment on arrival, it can also be arranged on a case-by-case basis.
Regarding credit card payment, rest assured that we take customer privacy and data protection seriously. Credit card payments are handled directly through our bank and we do not handle or store your credit card data for security protection and PCI compliance.
Q7: Do you accept US dollars or foreign currency?
We are afraid that we do not accept foreign currency. As we are a registered company in Japan, we only accept payment in Japanese Yen.
Q8: Where do I meet the driver?
Your assigned driver will monitor your arriving flight before entering the airport. And once your flight has landed, our driver will be waiting at the airport terminal building arrival hall lobby with a handheld sign with your name. You will be able to find the driver once you exit from your customs check.
※In the event that you are unable to locate the driver, you can call the emergency contact number provided to you in the booking confirmation email.
Q9: What happen if my flight arrives late?
Your assigned driver will monitor your arriving flight and will know your actual arrival time before entering the airport. You need not do anything if your flight landed early or is late for an hour or so.
In the event that your flight is severely delayed thus resulting in your flight being re-scheduled to a later departure time, we required you to contact our office immediately as we will have to verify whether the same driver is available for the assignment or we may have to find a replacement driver for your assignment.
Q10: What happen if I cannot find my driver?
You will be given the driver's mobile number 2 days before the start of the trip. You will also be able to find an emergency contact number in the booking confirmation email.
You can call our office during office hours at:
Local call: 03-5282-8209（09:00h~18:00h)
Or reach our duty officer outside office hours at this number:
Local emergency contact: 090-6796-1858（18:00h~08:00h）(※Take note for Saturday and Sunday, only available from: 10:00h~17:30h (In English, Chinese and Japanese))
Q11: Can you drop off passengers at 2 different places?
Yes, you must notify us in advance when making the booking. This is for us to check the distance and time and also to calculate if there is any extra charge required.
More importantly, and for your information as we are a licensed business transport operator, we are required to record every job assignment the full details of the itinerary and working hours of the driver to be submitted to the authority for regular checks.
Q12: Can I request for the driver to pick me up 1 hour later after my flight arrival so that I can have a meal at the airport?
Yes, it can be arranged. Do take note that you must notify us in advance when making the booking so that we can dispatch the driver according to your preferred time. However, if you were to notify us after you have arrived, extra charge will be required for every additional hour and additional parking fee may also be necessary.
Q13: Do you provide English or Chinese-speaking driver, and also is there additional charge?
English-speaking and Mandarin-speaking driver can be arranged on request subject to availability. We do not charge extra for providing English-speaking and Mandarin-speaking drivers.
Q14: Is the driver also serving as the tour guide?
We are afraid that we do not provide driver that also double as the tour guide at the same time. Please let us know in advance if you do require an accompanying tour guide for your trip.
Q15: Do I need to buy meals for the driver?
It is not necessary as meal allowance is already factored into the total price of the vehicle hire. However if you wished to buy the driver a meal for the good service, certainly you can.
Q16: Do I need to arrange for the hotel accommodation for the driver?
It will be necessary for overnight trips where the driver is not able to return back to Tokyo(or the home city where the vehicle is dispatched from). In the case where provision of hotel accommodation for the driver is required, it will be made known to you in our quotation.
Q17: Can I decide where to go for my Mt.Fuji private tour once I arrive in Tokyo?
We understand that it may sometimes be difficult to decide in advance where to visit especially when weather can be a factor, as such we will try to accommodate to allow you to decide on the day itself or having a backup plan using "Plan B itinerary" for instance.
Q18: Why is the cancellation penalty for bus hire different from car hire?
Yes, bus hire has a strigent cancellation penalty with less than 14 days notice while car hire cancellation penalty only becomes effective with less than 2 days notice before the commencement of the trip. The is the transport industry regulation.
Q19: For Toyota Hiace van, is the cancellation policy under bus hire or car hire?
In the case of the 13-seater Toyota Hiace, it is categorized under the bus categorization. The Japan transport regulation states that a vehicle with seating capacity of 9 passengers and under falls under Limousine hire business categorization while a vehicle with a seating capacity of 10 passengers or more shall fall under the bus categorization of business.
Q20: Do I call you to cancel my booking or send in my request using email?
You can either call our office or send in your cancellation request via email. However if it is urgent, it is preferably that you call our office so that it can be processed immediately.
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